Frequently Asked Questions

Pos Laju EziSend is an online shipping tool, designed exclusively for the convenience of Pos Laju customers, particularly in e-commerce.
By signing-up with Pos Laju EziSend, customers can:
  1. Manage Address Book
  2. Arrange for Pick-up
  3. Print e-Consignment Note
  4. Real-time Track & Trace
The products/services offered at Pos Laju EziSend are as follows:
DeliveryService
Domestic
  • Pos Laju Next Day Delivery (NDD)
International
  • Express Mail Services (EMS)
  • Parcel International Air
  • Parcel International Surface
Customers can find out about EMS and NDD rates via our Rate Calculator at https://pos.com.my
  • Firstly customers need to sign up. Customers are required to fill in the consignment details which are ‘Sender’, ‘Recipient’, and ‘Parcel’ information.
  • Customers then need to set the pick-up time and wait for Pos Laju courier to pick-up the items.
  • Customers need to ensure the item is completely wrapped before Pos Laju courier picks up the items.
Yes, the maximum weight is up to 30kg for NDD domestic delivery.
Yes. Document (up to 1 kg). Merchandise (maximum weight up to 30kg, and depending on the destination country).
No, customer is not allowed to change any delivery information after pick-up has been scheduled.
Yes, the compensation will be based on Terms and Conditions of the Service. Please refer https://www.pos.com.my www.pos.com.my for details. If the customer chooses to insure the item, compensation will be based on the value of the insured item (or by market value, whichever is lower).
Yes, customers need to personally print the consignment note and attach it on the respective item(s) that has been properly and securely wrapped and labeled before Pos Laju courier arrives for pick-up.
For Domestic Delivery, customers need to print two (2) copies of the consignment note and to attach it to the item/s for pickup.
For International Delivery, customers need to print four (4) copies of the consignment note as well as the commercial invoice and to attach it to the item/s for pickup.
Customers can email to our sales team to delete the consignment note that has been generated. It is advised for customers to not generate the consignment note until the details have been confirmed.
Customers are allowed to change pick up date if the requested pick up date is before or after cut-off time (8.00am – 12.00pm)
Eg 1: Customer A request pickup on 7.00am 18th Sept 2020 so the pickup date will be the same day. Customer A is allowed to change pickup date or time before 8.00am 18th Sept 2020 but not allowed to change the pickup date or time after 8.00am 18th Sept 2020.
Eg 2: Customer B request pickup on 12.30pm 18th Sept 2020 so the pickup date will be the next day 19th Sept 2020. Customer B is allowed to change pickup date or time before 8.00am 19th Sept 2020 but not allowed to change the pickup date or time after 8.00am 19th Sept 2020.
  • Customers can reprint the consignment note using the selected thermal print or using the downloaded pdf version.
  • Customers can refer the thermal print user manual for more details.
  • The completed address is not fully reflected probably due to long address. Customers should separate the address to address 1, address 2, address 3, postcode, etc. The maximum length per line is 50 characters.
  • The address can also be edited in shipment page before consignment note being generated.
Same day pick up is applicable if the scheduling is made before 12.00pm, otherwise, pick-up will be made on the next working day. Pick-up time is from 2:00pm to 6:00pm
Monday-Saturday (except for 3rd Saturday of the month, Sunday and public holiday)
Sunday-Thursday (except for 3rd Saturday of the month, Friday and public holiday) for Kedah, Johor, Kelantan, Terengganu.
No, only single pick up address is allowed using Ezisend on the same day. For multiple pickup address on the same day, customer need to use PL1A & call pickup hotline for the arrangement.
  • Customers can request for reverse change pick up by creating new consignment note using the updated pick up address land date. The reverse change pick up is limited to only one pick up address on the same day.
  • Customers need to ensure the new pick up premise prepares the new consignment note along with the item before courierl come for pick up.
  • For multiple pickup address on the same day, customer need to use PL1A & call pickup hotline for the arrangement.
Pos Laju EziSend only provides normal insurance coverage of 0.1% from item value or min RM1.00 which offers our customers financial protection against all risks of physical loss or damage of goods/items during transit anywhere within domestic and international destinations. Please refer the following exclusion list for insurance coverage:

Exclusion items:
i. Antique, Jewelry, Precious Stone/Metal
ii. Currency Notes/Coin
iii. Explosive/Hazardous good e.g Petroleum, ammunitions
iv. Livestock e.g Sheep, cattle, chicken
v. Perishable Goods e.g Frozen food/Meat/Vegetables/Fruits
vi. Towing risk – any risk transport by barge/tugboat
vii. Scale Model
viii. Credit Card, stored value card, voucher cover replacement card only
Customers have the option to drop-off the item(s) at the nearest Pos Laju counters OR customers may re-schedule the pick-up by calling 1-300-88-5258
No, customers are not allowed to request for material or accessories using EziSend. Customers can request for material or accessories using our e-feedback form or call pick up hotline.
Yes, there will additional charges but please be advised that Pos Malaysia Berhad reserves the right to deny pick-up in the event the actual weight is more than declared weight.

Guaranteed up to 3 working days delivery within Pos Laju coverage areas and additional working days for areas outside of Pos Laju coverage.
Please refer to Pos Malaysia Website, Pos Mobile Apps or visit Pos Malaysia outlets for postage charges.
Zone Description
Zone 1 Within Klang Valley
Zone 2 Between State (Peninsular)
Zone 3 Within State (Peninsular / Sabah / Sarawak)
Zone 4 Peninsular to Sabah / Sarawak
Zone 5 Sabah / Sarawak to Peninsular Between Sabah & Sarawak
Second delivery attempt can be made within seven (7) days from the day of the first unsuccessful delivery to the same recipient address.
Any claim for compensation for loss or damage of an item can only be made by the sender or an appointed representative of the sender. Steps are as follows:
  • Any claim for compensation must be made within 30 days of the date of posting. Damage to goods or loss of part of the content / incomplete content is to be reported within 48 hours after the item is received.
  • Claims must be made by completing the Pos PP1 Form, together with the proof of posting, copies of identification documents, invoices, photos of damages and a police report (if required) and submit them to the nearest Pos Laju Centre or Post office.

Express Mail Service (EMS) is an international delivery service for documents up to 1 kg and merchandise up to 30 kg offered by Pos Malaysia.
This EMS rates apply to public and contract customers
For Document
Zone 1 2 3 4 5 6 7 8
Price (RM) First 0.5 kg 26.00 42.00 55.00 70.00 80.00 90.00 105.00 156.00
For next 0.5 kg up to 1.0 kg 6.00 13.00 15.00 25.00 32.00 37.00 60.00 75.00
For Merchandise
Zone 1 2 3 4 5 6 7 8
Price (RM) First 0.20 kg 56.00 65.00 72.00 80.00 105.00 125.00 145.00 160.00
For next 0.20 kg up to 2.0 kg 2.00 3.00 5.00 7.00 9.00 17.00 23.00 25.00
For next 0.50 kg up to 10.0 kg 4.00 6.00 12.00 16.00 20.00 40.00 50.00 60.00
Additional 1.0 kg 10.00 12.00 22.00 25.00 35.00 60.00 70.00 90.00
There are 8 zones for each document and merchandise category (EMS zones attachment)
Yes. Value added service offered is On Demand pick up.
No, the compensation remains the same. The maximum compensation for document is RM100 or value of the item (whichever is lower). The maximum compensation for merchandise is RM300 or value of the item (whichever is lower)
The estimated delivery time for EMS service is 2 to 11 working days depending on the destination country. Items subjected to customs inspection may incur additional days. Customers can refer to ‘EMS Estimated Delivery Time and Weight Limit Merchandise’ at Pos Malaysia website for details.
Below are the features of EMS:
  • On Demand Pick-up (Please call 1-300-22-5258)
  • Door-to-door delivery
  • Track and trace
  • Proof of delivery
  • Optional insurance protection
  • Compensation
The formula to calculate volumetric weight is:

Volumetric Weight = (Length x Width x Height) / 5000

Note: Measurement is in centimeters (cm)
Yes, there is a total of 30% surcharge i.e 15% handling surcharge and 15% fuel surcharge applicable for EMS.
Tax or duty is not included in the postage price. If the item is subjected to tax or duty in the destination country, the relevant authority will contact the recipient for such payment.
EMS service is available at all Pos Laju Centres and Post Offices nationwide. EMS is also available at SendParcel (https://sendparcel.poslaju.com.my).
Customer needs to fill in all the required information on the EMS Consigment Note (PL1). This includes :
  • Sender and recipient details (name, address, postcode, city, country and phone number)
  • Customs Declaration (content, weight, value, etc.)
  • Category of item
  • Signature and date of posting
Customers are not allowed to send prohibited and dangerous goods. Refer to https://www.pos.com.my/faq/sending/ for more information. Also, please ensure that the import regulations of the destination country are adhered to.
There is no compensation for delayed items.
International Parcel is an economy delivery service from Pos Malaysia for sending big, bulky and heavy items up to 30 kg to over 200 countries worldwide either by air or surface (sea).
Both services come with track and trace features but International Surface Parcel is the least expensive option with longer delivery time if compared to International Air Parcel
The destination countries and estimated delivery time for International Parcel are as follows :
Parcel Destination Countries Estimated Delivery Time
Air *attachment 5 to 16 working days
Surface *attachment 3 to 18 working days
Below are the features of International Parcel:
  • On Demand Pick-up (Please call 1-300-22-5258)
  • Door-to-door delivery
  • Track and trace
  • Proof of delivery
  • Optional insurance protection
  • Compensation
The rates for International Parcel are based on zoning and actual weight of the item. Please refer https://www.pos.com.my for details.
No, volumetric weight does not apply for this service.
No additional surcharge is applicable for this service.
Tax or duty is not included in the postage price. If the item is subjected to tax or duty in the destination country, the relevant authority will contact the recipient for such payment.
International Parcel service is available at all Pos Laju Centres and Pos Offices nationwide.
Customer needs to fill all the required information on the International Parcel Consignment Note (R&P24). This includes:
  • Sender and recipient details (name, address, postcode, city, country and phone number)
  • Customs Declaration (content, weight, value etc.)
  • Category of item
  • Services
    a) By Air
    b) By Surface
  • Signature and date of posting
Customers are not allowed to send prohibited and dangerous goods. Refer to https://www.pos.com.my/faq/sending/ for more information. Also, please ensure that the import regulations of the destination country are adhered to.
There is no compensation for delayed items.
The maximum compensation for International Parcel is RM200 or value of the item (whichever is lower).
Ubat Melalui Pos (UMP) or Medicines by Post (MBP) is a medicines delivery service provided by Pos Laju with a minimal delivery fee.
This service is offered at selected public and private hospitals / clinics. Kindly refer attachment for details.
Click here to download attachment
The destination countries and estimated delivery time for International Parcel are as follows :

No

Area

< 500 gm

Subsequent of 500gm

From To
1 Peninsular Peninsular 5.00 1.00
2 Sabah/Sarawak Sabah/Sarawak 5.00 1.00
3 Peninsular Sabah/Sarawak 8.00 2.00
4 Sabah/Sarawak Peninsular 8.00 2.00

Note:
1. Price above is subject to 6% SST
2. The maximum weight for medicine delivery is 30kg

Customer can subscribe to Ubat Melalui Pos service by:
  • Consult and get advice from doctor on medicine prescription
  • Get the medicine from hospital pharmacy counter
  • Fill in Ubat Melalui Pos form for repeated prescription
  • The medicine will be delivered directly to patient’s home on the next cycle