Frequently Asked Questions

Pos Laju EziSend is an online shipping tool, designed exclusively for the convenience of Pos Laju customers, particularly in e-commerce.
By signing-up with Pos Laju EziSend, customers can:
  1. Manage Address Book
  2. Manage Dashboard Transaction
  3. Arrange for Pick-up
  4. Make payments online
  5. Print e-Consignment Note
  6. Real-time Track & Trace
Currently, the products/services offered at Pos Laju EziSend are :
  1. Domestic Delivery : Pos Laju Next Day Delivery (NDD)
  2. International Delivery : Express Mail Services (EMS)
  • Firstly customers need to sign up. Customers are required to fill in the consignment details which are ‘Sender’, ‘Recipient’, and ‘Parcel’ information.
  • Customers then need to set the pick-up time and remit payment online.
  • Finally, customers need to wait for Pos Laju courier to pick-up the items.
  • Customers need to ensure the item is completely wrapped before Pos Laju courier picks up the items.
Customers will be charged with pick-up fee of RM5.30 (Including GST) per pick-up ID, regardless the number of items.
System will calculate the delivery/postage charges based on the PICK UP address postcode to the destination postcode.
Yes. Document (up to 1 kg). Merchandise (maximum weight up to 30kg, and depending on the destination country).
Yes. Document (up to 2 kg). Merchandise (maximum weight up to 30 kg).
Yes, customer is allowed to change any delivery information after pick-up has been scheduled, as long as payment has not been made.
Customer can make online payments using credit/debit card via Pos Malaysia’s secured payment gateway.
Customer can re-try the payment transaction as all information submitted are saved into the Shipping Cart.

Customer need to ensure their credit/debit Card is active and have sufficient balance.
Yes, the compensation will be based on Terms and Conditions of Service. Please refer www.pos.com.my for details.

If the customer chooses to insure the item, compensation will be based on the value of the insured item (or by market value, whichever is lower).
Yes, customers need to personally print the consignment note and attach it on the respective item(s) that has been properly and securely wrapped and labeled before Pos Laju courier arrives for pick-up.

For Domestic Delivery – customers need to print two (2) copies of the consignment note and to attach it to the item/s for pickup.

For International Delivery – customers need to print four (4) copies of the consignment note as well as the commercial invoice and to attach it to the item/s for pickup.
No, customers can only pass item/s with the printed consignment note with respective tracking number that tally with the manifest listing.
No, customers can only attach the printed e-consignment note generated by Pos Laju EziSend with prefix ‘EU XXXXXXXXX MY’.
To ship another item, customers need to create a new transaction at Pos Laju EziSend.
Same day pick up is applicable if the scheduling and payment are made before 12.00pm, otherwise, pick-up will be made on the next working day. Pick-up time is from 2:00pm to 6:00pm

Monday-Saturday (except for 1 st Saturday of the month, Sunday and public holiday)

Sunday-Thursday (except for 1 st Saturday of the month, Friday and public holiday) for Kedah, Johor, Kelantan, Terengganu
Pos Laju EziSend only provides normal insurance coverage which offers our customers financial protection against all risks of physical loss or damage of goods/items during transit anywhere within domestic and international destinations. For the time being, Pos Laju EziSend does not insure any item categorised as high risk (hand phone & airline ticket).
Customers have the option to drop-off the item(s) at the nearest Pos Laju counters and fill out the compensation form at the counter for the refund of pick-up charges OR customers may re-schedule the pick-up by calling 1-300- 22-5258.
Yes, customers can drop-off their item(s) at the nearest Pos Laju counters but ARE NOT entitled to claim for pick-up charges paid via Pos Laju EziSend.
Please be advised that Pos Malaysia Berhad reserves the right to deny pick-up in the event the actual weight is more than declared weight.
  • Customer Service Centre: PosLine 1-300-300-300
    • 8:30 am - 8:00 pm, Monday-Friday
    • 8.30 am - 5.00 pm, Saturday (except on the first Saturday of the month and public holiday)
  • Pos Laju EziSend User Manual
  • E-mail to care@pos.com.my
  • Facebook or Twitter
  • www.pos.com.my or www.poslaju.com.my

Guaranteed next working day delivery (D+1) within Pos Laju coverage areas and 2-3 working days for areas outside of Pos Laju coverage.
  • No weight limit for transactions at Pos Laju counters.
  • Weight limit up to 30kg for transactions at post office counters.
Delivery standard is D+1 (subject to delivery within Pos Laju coverage areas only).
The full delivery charge will be compensated for item which was not successfully delivered in accordance to the D+1 delivery standard (subject to delivery within Pos Laju coverage areas only).
  Document (below 2kg) Parcel (above 2kg)
First 500gm (RM) Additional 250gm (RM) 2.001 to 2.5kg (RM) Additional 500gm (RM)
Zone 1 4.90 0.80 10.50 0.50
Zone 2 5.40 1.00 16.00 2.00
Zone 3 6.90 1.50 21.00 3.00
Zone 4 7.40 1.50 26.00 3.50
Zone 5 7.90 2.00 31.00 4.00
Zone 1 Local delivery
Zone 2 Within Peninsular Malaysia, Sabah & Sarawak
Zone 3 Between Sabah & Sarawak
Zone 4 Between Peninsular Malaysia & Sarawak
Zone 5 Between Peninsular Malaysia & Sabah
Yes.
  • For On Demand Pick-up, please call 1-300-22-5258, with an additional service charge of RM 5.30 (inclusive of 6% GST) per pick-up, regardless of number of item.
  • For Contract Customers, please call 1-300-88-5258 or 03-7839 8888 (Klang Valley only) for free pick-up service.
Second delivery attempt can be made within seven (7) days from the day of the first unsuccessful delivery to the same recipient address.
A retour is subject to delivery area within the same Pos Laju Centre coverage area only.
Any claim for compensation for loss or damage of an NDD item can only be made by the sender or an appointed representative of the sender. Steps are as follows:
  • Any claim for compensation must be made within 30 days of the date of posting. Damage to goods or loss of part of the content / incomplete content is to be reported within 48 hours after the item is received.
  • Claims must be made by completing the PP1 Pos Form, together with the proof of posting, copies of identification documents, invoices, photos of damages and a police report (if required) and submit them to the nearest Pos Laju Centre or post office.
  • Customer Service Centre: PosLine 1-300-300-300
    • 8:30 am - 8:00 pm, Monday-Friday
    • 8.30 am - 5.00 pm, Saturday (except on the first Saturday of the month and public holiday)
  • E-mail to care@pos.com.my
  • Facebook or Twitter
  • www.pos.com.my or www.poslaju.com.my

It has not been revised since 2006 even though the operational cost has been increasing.
This revised EMS rates apply to public and contract customers
For Document
Zone 1 2 3 4 5 6 7 8
Price (RM) First 0.5 kg 26.00 42.00 55.00 70.00 80.00 90.00 105.00 156.00
For next 0.5 kg up to 1.0 kg 6.00 13.00 15.00 25.00 32.00 37.00 60.00 75.00
For Merchandise
Zone 1 2 3 4 5 6 7 8
Price (RM) First 0.20 kg 56.00 65.00 72.00 80.00 105.00 125.00 145.00 160.00
For next 0.20 kg up to 2.0 kg 2.00 3.00 5.00 7.00 9.00 17.00 23.00 25.00
For next 0.50 kg up to 10.0 kg 4.00 6.00 12.00 16.00 20.00 40.00 50.00 60.00
Additional 1.0 kg 10.00 12.00 22.00 25.00 35.00 60.00 70.00 90.00
For item weight below 2 kg, the weight step increment is every 200g
EMS are available at all PO, PosLaju Service Center, PosLaju Go2U, PosLaju Kioks, Pos On Wheel (POW)
There are 8 zones for each document and merchandise category
Yes, there will be promotional discounts subject to terms & conditions
  • Separate into 8 zones
  • Introduce lower weight step for EMS merchandise
  • Lower rates than our competitor
Yes. Value added service offered is On Demand pick up. This service will be offered in month of October 2016
No, the compensation remains the same.
Document:
  • Maximum RM100 or total value of the item; whichever is lower
Merchandise:
  • Maximum RM300 or total value of the item; whichever is lower
  • Customer Service Centre: PosLine 1-300-300-300
    • 8:30 am - 8:00 pm, Monday-Friday
    • 8.30 am - 5.00 pm, Saturday (except on the first Saturday of the month and public holiday)
  • E-mail to care@pos.com.my
  • Facebook or Twitter
  • www.pos.com.my or www.poslaju.com.my